Thank you for your booking!
Contact Us
Ph: +64 3 365 6530
Cancellation Policy for Bike Hires:
Cancellation is based solely on the amount of notice you provide and is strictly upheld.
Notice Period | Eligibility |
More than 28 days prior to hire start date | 85% refund |
Between 14-28 days prior to hire start date | 50% refund |
48 hours - 14 days prior to hire start date | 15% refund |
Less than 48 hours prior to hire start date (or during) |
No refunds or credits will be issued |
Cancellation Policy for Bike Tours
- If you cancel 21 days or more prior to the tour date, you can apply for a full refund less 15% deposit (admin fee)
- There is no refund if you cancel less than 21 days prior to the tour date. No refunds will be provided in the event of injury, illness (including Covid-19), lack of fitness, or ability.
- If the tour is cancelled by Chill due to circumstances outside our control, a refund less 15% will be given. This is at the discretion of the guide, and safety is the most the most important consideration.
- In case of rain or inclement weather, the bike tour will be changed to a walking tour, umbrellas can be provided by Chill.