Chill Pass 2021 Warranty Information
CHILL offers a series of warranties that provide the flexibility to transfer the full or part value of your pass to the following year should you decide the snow conditions are not to your liking or if you obtain an injury early in the season.
The warranty policy is listed below, please read carefully. Please note, Chill Season Passes are not refundable under any circumstances.
Warranty Prices - 2021
- Adult/Student/Senior - $55
- Parent Pass - $20
- Youth - $25
- Child - $15
If you purchase an Warranty Option, CHILL will transfer up to 100% of the price you paid for your Chill Season Pass to the following season if:
- You suffer an injury or sickness before 31 August 2021 which prevents your participation in skiing or snowboarding for the rest of the 2021 Season: or
- You are not satisfied with the snow conditions for the 2021 season up to 2 July 2021.
- The Ski Areas are forced to close for the season under Covid Level 3 restricted trading for the remainder of the season before 10 August.
- You are in a region that is in Covid-19 lockdown from the start of the 2021 ski season (1 July 2021) up until 10 August 2021.
If you make an warranty claim and CHILL accepts that claim, then the value of the claim is only available as a credit towards the purchase by you of a Chill Season Pass at full cost for the next season. In no circumstances will CHILL make any cash payment as a result of an warranty claim. The credit available as a result of an accepted warranty claim in the current season is only available for the next season and is not transferable from the purchaser of the Warranty Option to any other person.
No warranty claims for snow conditions may be made after 2 July 2021.
If you need to claim against your Warranty Option for sickness or injury, CHILL must receive your written request within 5 days after you suffer an injury or sickness which prevents your participation in skiing or snowboarding for the rest of the 2021 Season. No warranty claims for sickness or injury may be made after 31 August 2021.
When presenting your claim you must provide a covering letter of explanation and 2021 Chill Season Pass. With a sickness or injury claim provide a medical certificate detailing the date of the first medical treatment and prognosis, also stating that you are unable to ski or board, and the length of time the illness or injury will prevent participation. Receipt of doctor’s visit is not accepted as medical certificate.
When an warranty claim is made the claimant ceases to have any right to use the 2021 Chill Season Pass. The claimant is ineligible for a loyalty rate for the next year. There is a $10 card reprint/admin fee.
The value of the credit available for the 2022 season if an warranty claim is accepted is determined by the number of days you have used your Chill Season Pass at the time of making your warranty claim. The calculation will be as follows.
CHILL will assume that the full value of your Chill Season Pass represents 10 days use.
The value of the credit available is reduced proportionately by the number of days that you have used the Chill Season Pass before making an warranty claim as shown in the following example.
e.g., if you have used your Chill Season Pass 2 days the value by pro-rata is 8/10 (= 4/5 of value of pass).
The value of the credit is 100% of the price you paid for your 2021 Chill Season Pass multiplied by the proportion of the price calculated on the basis set out in the example below.
For example, if you paid $905 (GST inclusive) for your pass and used your Chill Season Pass for 2 days before making an warranty claim that was accepted, the credit available to you for the 2022 season will be:
$905 multiplied by 8/10 equals $724.
Credit available $724.
All 2021 Warranty Options are valid for the 2022 winter season. If the Warranty Option is not taken in the 2022 season the Warranty Option expires.
All warranty claims are subject to CHILL’s discretion and approval – CHILL’s interpretation of the above conditions is final.