FREQUENTLY ASKED QUESTIONS

Here's a list of our most frequently asked questions about the Chill Pass:




Where do I pick up my pass from?


From Chill Studio which is located at 7/75 Peterborough Street, Christchurch. Alternatively postage is available for purchase and we will courier the pass out to you. Postage is overnight to main centres, please allow two week days for rural postage.

 

What types of passes are there?


The Chill6, Chill12 and Chill13 Season Passes are available, plus the Chill Travel Pass. The numbers 6, 12 and 13 indicate the number of mountains available to ski at on each pass.  Read more about Chill Season Passes here.
Chill Travel Passes is one sale and allows for 7 or 10 days skiing across 13 ski areas. Read more on the Travel Pass hereNon-Ski Day Offers are also available to on the Travel Pass.

 

What mountains are available on the passes?


Chill6: Porters, Cheeseman, Broken River, Craigieburn*, Temple Basin and Mt Olympus
Chill12: Rainbow, Mt Lyford, Hanmer Springs, Cheeseman, Broken River, Craigieburn*, Temple Basin, Mt Olympus, Awakino, Fox Peak, Mt Dobson and Porters.
Chill13: includes two days at Treble Cone.


All 13 Ski Areas are included in the Travel Pass.


*Access to Craigieburn is limited to midweek only in 2018 (Monday to Friday inclusive).


More information on the Chill Mountains can be found here.

 

Does a Chili6 give you unlimited skiing across the Selwyn Ski Areas or is it limited to a number of days?


The Chill6 pass is a season pass to the six ski areas in Selwyn. Of the six ski areas, Craigieburn is accessible from Monday to Friday only.  All other five ski areas have unlimited access.  The Chill Travel Pass accesses 13 ski areas for either 7 or 10 days throughout the season.

Are the Chill Anytime Passes still available?

 

We now have a Chill Travel Pass available  for a duration of 7 or 10 days throughout the winter season.

 

Can the Chill Travel Passes be shared between two adults, i.e. two parents?

 

No, Chill Passes are not transferable. You do have one buddy day on the Travel Pass. You can take up a friend and use two days on the pass to access the ski area. The buddy day is part of the 7 or 10 days on the pass, it is not an extra day.

 

What does midweek mean?

 

When we say midweek we mean Monday - Friday inclusive unless otherwise specified.


We are a family, why can't we see family rates or discounts?


We set discounted rates for families. Simply choose the passes you want and receive a better rate than if you purchased the passes individually (all passes listed on the "Family Passes" page have already been discounted from standard rates, simply add these rates together to obtain your total, no further discount is applied to them).

 

Do I get two discounts if I am purchasing as a family and Loyal Passholder(s) or 2018 Club Member?


No - the discounted rate is the same and is only applied the once.

 

Do you offer a Parent Pass?


Yes, we do. This was introduced in 2016 and is available as a Season Pass only and must be purchased at the same time as another Chill Season Pass. The Parent Pass is available for people with someone the age of 5 years and under up until the 20th of June 2018. We require proof of this in the form of a birth certificate to issue the Parent Pass.

 

If I buy a Chill season pass and a Parent pass, can the passes be used independently? Or do both parents need to be collecting passes at the same time?

 

Yes you both get a pass and you can access the ski areas when you want, together or independently.

 

 Can you use the chill 30 day pass towards accommodation?

 

The 30 day consecutive pass is only for lift access, no accommodation is on offer.  You can use a Travel Pass of 10 or 7 days to use toward mountain lodge accommodation.

How do I get the Keen As/Early Bird/Pre-Season rate?


To qualify for the rates offered we must have received your payment before midnight on the cut off date.

Keen As - 9th March 2018.
Early Bird - 6th April 2018.
Pre-Season - 31st May 2018.

From the 1st of June Chill Passes are available to purchase at in-season pricing.

 

How do I make a bank deposit for my pass?


Our bank account number is 06 0801 066528001 (ANZ), account name is CHILL. When making a bank deposit ensures that you include your FULL NAME & ORDER NUMBER. If you are making a deposit in person at your bank please include your phone number as the reference otherwise we cannot identify your payment.

 

How do you define Child and Youth?


Child rates apply to children at Primary and Intermediate school.

Youth rates apply to High School students.

We may require written proof of eligibility for the Child or Youth Pass, if this is the case we will contact you. Please note: If you are under 18 and have left High School and are not enrolled full time in a NZ tertiary institution you are classified as an Adult.

 

I am a student overseas, can I get a student pass?


No, to qualify for a student pass you must be enrolled in a full-time course of study at a New Zealand or Australian institution.

 

How do I obtain a student pass?


In order to be eligible for a student pass you need to be in full-time study with a New Zealand Tertiary Education provider at the time of the ski season (semester 2). You must prove to us that you are enrolled full time (a student ID is not sufficient proof). We accept internal transcripts or a letter from the registry stating your enrollment details.

 

When and how will you issue passes?


We begin to issue passes in May/June. If you have paid for postage we will send them out to you provided we have received your photo or have a previous year’s photo on file.

If you have elected to pick up your pass we will let you know when they are ready via our newsletter, website and social media channels.

Please note: If you have purchased a student pass you will need to come in to pick up your pass so we can see proof of full-time enrollment. Alternatively, you can email us your proof of enrollment and you can pay to have your pass couriered.

 

How do I upload my photo?


When applying for your pass you can upload a passport sized photo that clearly shows your face (i.e. no hats, sunglasses, goggles or helmets in the photo). You can also email your photo to hq@chillout.co.nz

 

Is there a Midweek Season Pass in 2018?


No.

 

Can I upgrade my pass?


Yes, if you wish to upgrade your pass you can and will only pay the difference between the passes.

Please note that you will pay the difference in face value from when you purchased your pass if you decide to upgrade and a $10 administration fee applies.

 

Do I have to have my own nutcracker and harness?


No, we recommend that you do if you're on a full season's pass (you can purchase online here), but you can hire them on the mountain as per their terms and conditions. We also have a limited number available for rent in-store, you can book rental gear here.

 

Can I ski two mountains in one day?


Yes, if you're a season pass holder you can ski up to two mountains in any one day. If you are a Travel Pass holder you will use one of your days each time you track in. So if you choose to ski two mountains in one day you will use two of your total number of days. Check out our Mountain page here for more information on where the mountains on the Chill Pass are located and what you can expect.

 

What is a loyalty rate, does it apply if you have had a Chill pass in the past?


The loyalty rate applies to pass holders who have purchased a pass in 2017 only. The same rates apply for people purchasing passes as a family or for those who are paid up 2018 club members.

 

If I order my pass before the Keen As, Early Bird or Pre Season cut off date and opt for the in-store payment method, can I pay for it when I pick up my pass?


No, you need to pay for your pass before the specified date no matter what payment method you have selected when ordering your pass. E.g. If you come in to Chill HQ to pay for your pass after 30 May the In-Season price will apply. For other payment options click here.

 

Can I use the same photo on my pass as last year?


Yes, we will have it on file.

 

If I order a family pass, do we have to have the same pass types?


No, you can mix and match across the pass types, and a family discount, per pass type will be applied.

 

Do you have a discount for Seniors?


We offer the same rate for people 65 and older as we do for students.

What is the best ski area to learn how to use the ropetow?


Ski areas like Mt Lyford and Hanmer Springs have both rope tows with nutcrackers and other tows (platter/T-bar). This gives you a chance to try it out and cross between the different tows during the day.

For the other ski areas like Broken River, Craigieburn. Temple Basin, Mt Olympus, Fox Peak. You can mention to the staff you're a newbie and they may assist with a few good tips. There's a write up with some great tips and a video here.

 

What are glove protectors and do I need them?


Glove protectors are a leather sleeve with a built-in thumb. You wear them over the top of your gloves. If you're going to be riding rope tows you either need glove protectors or extremely tough gloves. Normal gloves won't last long!

We sell glove protectors and Kincos gloves which are tougher than most, available online here.


If you can’t find what you’re looking for online feel free to give us a call on +64 3 365 6530 or email hq@chillout.co.nz.